Ace the 2026 CPB Certification Exam – Bill Your Way to Success!

The role of a Debt Collection Assistance Officer (DCAO) in the medical billing process is critical as it pertains to the management and collection of debts owed for medical services rendered. A DCAO typically works to ensure that outstanding balances from patients are collected efficiently and in compliance with applicable laws and regulations. They often communicate with patients regarding their billing inquiries, assist in setting up payment plans, and follow up on delinquent accounts, thereby playing a significant role in the revenue cycle management of a healthcare facility.

In contrast, the other terms do not fit the context of a billing role. For instance, the Defense Enrollment Eligibility Reporting System is a database used to track eligibility for healthcare benefits under military programs; it is not related to debt collection. The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) refers to a legislation that provides rights to health insurance in certain situations but is not a job role. Current Procedural Terminology (CPT) systems provide a set of codes for medical procedures for billing purposes but do not represent a position within the billing process. Thus, the role of DCAO focuses on enhancing the financial health of the practice through effective debt management.